Where do you ship?
We ship to the following countries:
- France (including Monaco)
- Great Britain
- Spain (isolated islands are excluded)
You can find as well all our shipping destinations in the option “choose your country” while doing the payment process, as well as the shipping charges.
For a shipment in any other country, please contact us.
4 working days for Europe and 7 days for UK. In both cases, these periods begin to run from the actual payment of the order via Paypal (confirmation received from Paypal of the success of the transaction) or from receipt on the bank account of the company in case of bank transfer.
Is it possible to return a product ?
For any returns please refer to the Terms and Conditions (articles 6 to 8 ) available on our website and follow the procedures described therein. Contact us directly by email at service(at)designu.lu
I do have a complaint, what shall I do ?
If you’ve had a problem with something you’ve bought online, we recommend you, pursuant to the EU Regulation 524/2013 on online dispute resolution for consumer disputes, to follow this link to the ODR (Online Dispute Resolution) platform to try to reach an out-of-court settlement: http://ec.europa.eu/consumers/odr/
The ODR platform is an interactive website which can be accessed electronically and free of charge. It is intended to be a single point of entry for consumers and online shops seeking the out-of-court (online) settlement of their disputes.
You can only use the ODR platform if you live in the European Union and the online shop is based in the European Union.
If you have any question, please contact us thanks to the webform bellow. Our team will answer your question as soon as possible.